Privacy Policy

This website is operated by Auden Aviation Pvt Ltd (“Auden Aviation”, “we”, “us”), registered office at New Delhi — 158, Nanak Pura, Moti Bagh-II, with training campuses in Jalandhar and Ludhiana, Punjab. We are the data fiduciary for the personal data described here under India's Digital Personal Data Protection Act, 2023 and the rules made under it.

Only what we need to handle the request you make. Depending on the form you use:

• Enquiry and course landing-page forms: your name, mobile number, email (optional), the course or service you are interested in, and any message you write.
• Scholarship test: the above plus your city, programme of interest, education details (qualification, stream, marks, year, institution, work experience) and your test answers and result.
• Careers / job applications: your name, mobile number, email, message, the role applied for and, if you attach one, your resume.
• Automatically: the page you submitted from, the campaign or advert that brought you there (UTM tags), your browser type, and the date and time. We use the Meta Pixel and Google Ads tag to measure whether our advertising works; these set cookies as described by Meta and Google.

We only use phone numbers that you type into our forms yourself. We do not buy contact lists, and we do not obtain numbers from advertising platforms or try to identify anonymous visitors.

• To respond to your enquiry — by phone call or email. Submitting a form is your request for us to get back to you.
• To message you on WhatsApp about that enquiry — only if you tick the first WhatsApp box on the form.
• To send you course updates, offers and promotions on WhatsApp — only if you separately tick the second box. Sending an enquiry never signs you up for promotions.
• To assess a scholarship application and share your result with you.
• To consider you for a role you applied for and, where you have asked us to, refer your profile to the hiring employer.
• To measure and improve our advertising in aggregate.

Our forms carry two separate, optional, unticked boxes (wording version lead_wa_consent_v1):

• Enquiry follow-up: lets us WhatsApp you about the specific enquiry you made — a reply, requested information, a quote or an appointment.
• Updates and offers: lets us send you course information, offers and promotions on WhatsApp from time to time.

For each submission we keep a record of which boxes you ticked, the exact wording you saw, the page, and the date and time. We use WhatsApp's official business platform; business-initiated messages use templates approved by WhatsApp. If you leave both boxes unticked we will not message you on WhatsApp — we will call or email instead.

You can stop WhatsApp messages at any time — see section 7.

We use trusted service providers who act on our instructions. They see your data only as needed to run our systems:

• Website hosting — Vercel.
• Database and secure file storage — Supabase.
• Email delivery — Resend.
• Internal lead tracking — Google Workspace (Google Sheets).
• WhatsApp messaging and advertising measurement — Meta Platforms (WhatsApp Business Platform, Meta Pixel).
• Advertising measurement — Google Ads.
• Domain and network security — Cloudflare.

We share job applications with the employer for the role you applied to, and consultancy or placement enquiries with the partner training organisation you asked us to approach — never otherwise. We do not sell personal data.

• Enquiries, scholarship tests and job applications: up to 12 months after our last contact with you, after which the data is deleted or anonymised — unless you enrol or re-engage, in which case student or employment records apply.
• WhatsApp marketing: we stop promotional messages to anyone who has been inactive for 12 months and will ask again before restarting.
• Opt-outs: if you ask us to stop messaging you, we keep only your number on a suppression list so that we do not contact you again by mistake.
• Consent records and legal obligations: kept for as long as the law requires us to be able to show what you agreed to.

You can, at any time:

• Stop WhatsApp messages — reply STOP to any WhatsApp message from us, email info@audenaviation.in, or simply tell any member of our team. We act on it immediately and cancel anything queued.
• Withdraw any consent you have given, without affecting what was done before you withdrew it.
• Ask what we hold about you, ask us to correct it, or ask us to delete it.
• Nominate someone to exercise these rights for you, as the DPDP Act allows.
• Raise a grievance with our Grievance Officer (section 9) and, if you are not satisfied with our response, with the Data Protection Board of India.

Data is encrypted in transit, stored with access-controlled providers, and only our counselling, admissions and recruitment staff who need it can see it. Resumes are stored in private storage and shared only through time-limited links.

If you are under 18, please ask a parent or guardian to submit an enquiry on your behalf. We do not knowingly send marketing messages to children.

For any question, request or complaint about your personal data:

Grievance Officer, Auden Aviation Pvt Ltd
Email: info@audenaviation.in
Phone: +91 88827 96353 (Jalandhar campus)
Post: Auden Aviation Pvt Ltd, New Delhi — 158, Nanak Pura, Moti Bagh-II

We aim to acknowledge every request within 72 hours and resolve it within the time the law allows.

When we change this policy we update the version number and date at the top. Consent you gave under an earlier version remains recorded against that version. Significant changes affecting how we message you will be told to you before they take effect.