Auden Aviation Academy — the training & skill development vertical of Auden Aviation
Airport Operations & Customer Service
Ground handling & passenger services programme
Fee
₹1,20,000
Duration
6 Months
Modules
10 Modules
Built around what airports and ground handling agencies actually require. You start with the communication and personality foundation that customer-facing roles demand, then move through aviation regulatory knowledge, check-in, ramp operations, airport safety, dangerous goods and human factors — graduating trained, certified and job-ready for the airport floor.
Career Opportunities
- Ground handling agencies
- Airline ground staff
- Passenger service agents
- Cargo & ramp operations
- Airport customer service
What You'll Study
Module 1 — Personality Development & Confidence+
- Self-awareness, attitude and a professional mindset
- Building confidence and overcoming stage fear
- Body language, posture and first impressions
- Goal-setting and a career-ready outlook
Module 2 — Spoken English & Communication+
- English fundamentals: grammar, vocabulary and sentence formation
- Fluency, pronunciation and accent neutralisation
- Everyday and professional conversation practice
- Listening skills and comprehension
Module 3 — Public Speaking & Group Discussion+
- Speaking clearly and confidently before an audience
- Group discussion technique and etiquette
- Presentation and articulation skills
- Handling questions and thinking on your feet
Module 4 — Professional Etiquette & Grooming+
- Personal grooming and professional presentation
- Workplace etiquette and manners
- Telephone and email etiquette
- Dress code and deportment
Module 5 — Airport & Aviation Regulatory Foundations+
- Structure of the aviation industry and career pathways
- Key regulators: DGCA (Directorate General of Civil Aviation), BCAS (Bureau of Civil Aviation Security) and MoCA (Ministry of Civil Aviation)
- Airline categories: scheduled vs. unscheduled carriers, and their operations
- Airport stakeholders: airlines, ground handlers, AAI, security and regulators
- Aviation terminology and industry awareness
Module 6 — Passenger Handling & Check-In+
- Check-in procedures and documentation
- Boarding and gate management
- Baggage acceptance and tagging
- Handling special-assistance passengers
Module 7 — Ramp, Baggage & Load Control+
- Ramp operations and ground handling basics
- Baggage handling and reconciliation
- Introduction to load control and balance
- Ground support equipment awareness
Module 8 — AVSEC Awareness & Dangerous Goods (DG)+
- Aviation Security (AVSEC) fundamentals and BCAS role
- Access control, restricted areas and screening awareness
- Dangerous Goods (DG) regulations: identification, classes and handling awareness
- Labelling, documentation and safety responsibilities
- Security culture and threat awareness
Module 9 — Human Factors in Aviation+
- Introduction to human factors and why they matter for safety
- Situational awareness, fatigue and stress management
- Communication, teamwork and crew coordination (CRM basics)
- Error management and a safety-first mindset
Module 10 — Customer Service Excellence+
- Passenger service standards
- Complaint and grievance handling
- Service recovery and professionalism
- Working under pressure at the airport
Ready to get started?
Talk to our counsellors in Jalandhar or Ludhiana — we'll respond within 24 hours.
Apply Now